Aurivian Shine Refund Policy

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At Aurivian Shine, we strive to ensure every customer is satisfied with our products and services. Please review our refund policy below:

For Services:

• If you are not satisfied with a cleaning service, please contact us within 24 hours of your appointment. +1 (302)-240-0604

• We will return to re-clean the area(s) of concern at no additional cost.

• If you remain unsatisfied after the re-clean, a partial or full refund may be issued, depending on the situation.

For Products:

• Unopened and unused products may be returned within 14 days of purchase for a full refund.

• Products must be in their original packaging and accompanied by proof of purchase.

• If a product is defective or damaged upon arrival, please notify us within 7 days for a replacement or refund.

Exclusions:

• Refunds are not available for products that have been opened or used, except in cases of defects.

• Customized or special-order items are non-refundable unless damaged or defective.

How to Request a Refund:

• Contact us at [your contact email/phone] with your order details and reason for the request.

• We will review your request promptly and provide instructions for returns or service follow-up.

Note:
Aurivian Shine reserves the right to refuse refunds that do not meet the above criteria. This policy is subject to change without notice.